Return and refund policy

Zaya Nurai Return Policy

At Zaya Nurai, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your item, we offer a straightforward return policy to assist you.

Return Eligibility

• Time Frame: You have 14 days from the date of delivery to return your item.
• Condition: The item must be returned in its original condition, unused, and without any signs of wear.
• Packaging: Please ensure the item is returned with all original packaging and tags intact.

Return Process

1. Inspection: Once we receive your returned item, it will undergo an inspection to verify that it is in original condition.
2. Processing Time: If the item passes the inspection, your return will be processed within 7 working days.
3. Refund Issuance: After processing, the refund will be issued via your original method of payment.

Important Notes

• Non-Returnable Items: Items that have been used, damaged, or show signs of wear will not be eligible for a return.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• Contact Us: For any questions or concerns regarding your return, please contact our customer service team at [customer service email/phone number].

We appreciate your understanding and cooperation.

Thank you for choosing Zaya Nurai.

Sincerely,
The Zaya Nurai Team